Electronic Consumer Dispute Resolution (ECODIR)

Basic data for this project

Type of project: EU-project hosted outside University of Münster
Duration: 01/01/2001 - 31/12/2003

Description

The ECODIR project stems from a university initiative supported by the European Commission and Irish Department of Enterprise, Trade and Employment. The aim of the ECODIR Project is to set up a system devoted to the electronic resolution of Internet disputes arising between consumers and merchants. ECODIR is brought to you a consortium of experienced partners, including european universities as well as North American partners specialized in the resolution of disputes on the Internet. The ECODIR project is a pilot project that provides online consumer conflict resolution services until the end June 2003. An evaluation of the project will then be conducted with a view to encouraging continuation of the services.

Keywords: electronic resolution; internet disputes; conflict resolution