Less is sometimes more: Services and requirements for a no-stop shop

Basic data for this project

Type of project: Individual project
Duration: 01/01/2020 - 31/12/2020

Description

The digitization of public organizations continues to advance and is being accelerated by innovation. Increasingly, public organizations are encouraged to provide their services as conveniently as possible for citizens. In the most convenient way, services are provided proactively without any activity from citizens, thus creating a no-stop shop (NSS). For a NSS, citizen data is to be collected and integrated so they do not have to apply for public services any longer. Instead, services are provided by public organizations without application and depending on the respective circumstances. A shift to proactive service provision entails fundamental procedural changes and is therefore not comparable with standard digitalization decisions. For the realization of a NSS, both a customized instrument that supports public organizations in the selection of services for the NSS and a catalog of requirements for the concrete implementation of the NSS are necessary. The goals of this project are therefore 1. the creation of a catalog of requirements for a no-stop shop that takes into account and harmonizes both public organization and citizen interests (especially digital sovereignty) 2. development of a calculation method to support the decision-making process for the selection of services for the no-stop shop

Keywords: E-Government; No-Stop Shop; No-Stop Government; Digital Sovereignty