Bridging the Gap between e-Government and e-Health: Recommendations for Deploying e-Health Services in the Public Sector

Koddebusch, Michael; Koelmann, Holger; Friedrich, Ole; Becker, Jörg

Forschungsartikel in Sammelband (Konferenz)

Zusammenfassung

Emerging national electronic health records or COVID-19 tracing apps show that the domains of e-Government and e-Health are increasingly growing together. For e-Government researchers and practitioners, the development and deployment of e-Health services in the public sector must not be approached the same way as conventional e-Government services, as the target group has shifted from being "solely" citizens to patients instead. Trust and perceived risk are two concepts that heavily influence the adoption of any e-service. Hence, the present study reviews the influences of trust in and perceived risk towards e-Government and e-Health services employing a structured literature review. We use the results to derive 13 recommendations for developing and deploying public e-Health services, thus contributing to an overall more successful adoption of e-Government.

Details zur Publikation

Buchtitel: DGO '23: Proceedings of the 24th Annual International Conference on Digital Government Research
Veröffentlichungsjahr: 2023
ISBN: 979-8-4007-0837-4
Sprache, in der die Publikation verfasst ist: Englisch
Veranstaltung: New York, NY
Link zum Volltext: https://doi.org/10.1145/3598469.3598519