The Role of Trust for Citizens' Adoption of Public E-Services

Distel B, Koelmann H, Schmolke F, Becker J

Forschungsartikel (Buchbeitrag)

Zusammenfassung

Digital services are ubiquitous in today's world, marking it as the digital age. Public administrations are using information and communication technologies for decades now; however, public e-services are still not widely used by the intended users. Repeatedly, scholars highlight the importance of trust for the successful adoption of public e-services and much research has empirically investigated the role of trust for public e-service adoption. In face of the substantial amount of research, this chapter summarises the current debates surrounding this topic and provides empirical insights on the role of trust for public e-service use in Germany. The insights of both empirical studies, i.e. the literature review and the interviews, result in a generalised model of citizens' trust in the context of e-government.

Details zur Publikation

Herausgeber*innen: Blöbaum B
Buchtitel: Trust and Communication. Findings and Implications of Trust Research
Veröffentlichungsjahr: 2021
Verlag: Springer
ISBN: 978-3-030-72945-5
Sprache, in der die Publikation verfasst ist: Englisch
Link zum Volltext: https://link.springer.com/chapter/10.1007/978-3-030-72945-5_8#enumeration