Distel B, Lindgren I
Forschungsartikel in Sammelband (Konferenz)
Despite the importance of citizens as users of digital public services,e-government research has not explicitly considered different perspectives oncitizens as users of said services. This paper sets out to explore the possiblevariations in which the citizen as a user of digital public services is conceptualizedwithin the e-government literature. Through a qualitative and interpretiveapproach, we have analysed literature from different fields of e-governmentresearch to create an overview of how citizens as users of digital public servicesare conceptualized in e-government research. The structure of the review departsfrom, and is framed by, four established value paradigms for e-governmentmanagement. Our approach reveals that - depending on the perspective taken -the conceptualization of the citizen varies considerably and, as a consequence,may impact the results and contributions of each research perspective. Theconception of the citizen as a user of digital public services varies from being apassive recipient of government services, to being an active co-producer ofservices. This article contributes to e-government theory by unboxing the conceptionsof citizens as users of digital public services that are existent in currentresearch on digital public services. In providing a framework that relates theseconceptions to previously known value paradigms, the article offers a startingpoint for taking a multidimensional perspective in e-government research thatconsiders the citizen as a multifaceted and heterogeneous entity.
Herausgeber*innen: Panagiotopoulos P, Edelmann N, Glassey O, Misuraca G, Parycek P, Lampoltshammer T, Re B
Buchtitel: Electronic Participation
Veröffentlichungsjahr: 2019
Verlag: Springer
ISBN: 978-3-030-27396-5
Sprache, in der die Publikation verfasst ist: Englisch
Veranstaltung: Cham